SHIPPING AND RETURNS

We understand once you have purchased an item from us, you want it as soon as possible.  We use a large freight provider to ensure smooth delivery of your products.

Approx. delivery times – After dispatch this is an estimate only and delivery service is provided by our carriers

Metropolitan areas of:

Sydney, Melbourne, Brisbane, Canberra, Newcastle: 1-4 business days

Perth, Hobart & Darwin: 3-7 business days

Non Metro Area’s Australia wide: 4-10 business days

Returns

You may return any “new” (new = product has not been used or fitted) products and accessories within 30 days of delivery for a refund or exchange. Please send the item back to us in its original condition and in the original packaging and we will refund your purchase price. The freight charges will need to be covered by the customer. Products that have been “used” or not in their original packaging cannot been returned.

Damaged Products

You must take the time to inspect the goods before you sign the delivery receipt from the carrier.

Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) CONTACT US at your earliest convenience so we can process the appropriate claims and coordinate an exchange or replacement for you.

We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don’t worry. In most cases, it’s a simple issue that can be resolved over the phone.

In the event a product fault or defect cannot be resolved over the phone, please CONTACT US so we can arrange either product inspection under warranty and repair, a replacement, or refund.

We have expert technicians standing by to help solve your issue.